Are you a problem-solver with a passion for delivering exceptional customer service? We are looking for a skilled Customer Support Representative to join a leading manufacturer that specializes in innovative vertical material handling solutions. You will play a pivotal role in providing technical support, managing inquiries, and helping customers maintain top-performing equipment. This is a dynamic opportunity for someone who thrives in a fast-paced environment, enjoys a variety of daily challenges, and loves creating positive experiences for customers.
What You’ll Do:
- Be the first point of contact for customers, installers, and dealers, assisting with parts identification and order management for mechanical, electrical, hydraulic, and industrial control components.
- Provide fast and effective solutions by diagnosing product issues, offering tailored recommendations, and ensuring prompt responses to all inquiries.
- Collaborate with internal teams to create detailed quotes, handle returned material authorizations (RMAs), and process orders for field repairs and upgrades.
- Build strong relationships through open and engaging communication, always delivering an exceptional customer experience.
- Maintain product knowledge by staying up to date on parts, processes, and pricing strategies to ensure accurate and efficient service.
Why You Should Apply:
- You’ll work in a collaborative environment where every day is different, keeping things exciting and challenging.
- The company’s supportive culture fosters career growth and development, encouraging you to continuously learn and excel.
- This is a chance to play a critical role in ensuring customers can operate at full capacity, making you a vital part of the business’s success.
What You Bring:
- High school diploma or equivalent, with at least 5 years of experience in Customer Service, Technical Support, or Field Service roles—preferably in manufacturing or material handling industries.
- A can-do attitude with excellent problem-solving skills and a passion for exceeding customer expectations.
- Strong verbal and written communication skills, coupled with diplomacy and tact when engaging with customers and colleagues.
- Familiarity with mechanical, electrical, and hydraulic systems, with knowledge of VFDs (Variable Frequency Drives) being a bonus!
- Computer proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), and the ability to learn ERP systems like M2K.
- A commitment to producing high-quality work, even when managing multiple priorities in a fast-paced environment.
Perks & Benefits:
- Competitive salary ranging from $47K – $50K with opportunities for professional growth.
- Full suite of benefits, including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off (vacation and floating holidays).
- Positive, team-focused culture with company events, opportunities for skill-building, and a fun work atmosphere.
How to Apply:
Ready to make a difference and grow your career? Apply today by submitting your resume for consideration. All applications are confidential, and we are an equal opportunity employer.
You can email your application directly to jimz@employs.com.
Job Type: Full-time
Pay: $47,000.00 – $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Experience:
Technical support: 1 year (Required)
Ability to Commute:
Menomonee Falls, WI 53051 (Required)
Work Location: In person
